If you decide to take up an annual maintenance plan with Actimax, not only will you receive a free database springclean, system appraisal and a programming session by our project management and engineering teams, but you will also be eligible to claim one of the following offers absolutely free of charge: |
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Offer 1 - One day user training for your staff
Our trainer will spend a day at your offices ensuring that your key members of staff are fully conversant with all the features of your telephone system. Read more >
Offer 2 - One day administrator training
Send along a key staff member for a days training on how to administer the system and make small programming changes themselves. Read more >
Offer 1: Mitel User and Administrator Training
Actimax Plc are happy to provide full Mitel training for users on all the Mitel products and associated software / hardware.
Call us now on 08000 913 319 if you would like to book a place.
The following are just a sample of the courses we offer:
| Course Name: |
Mitel Telephone System User Training |
| Course Agenda: | Handsets, Voicemail and Phone Manager |
| Course Objectives: | Upon successful completion of this course, the student will be proficient in: |
Read the full course content +/-
INTRODUCTION TO USER GUIDES AND QUICK REFERENCE GUIDES
HANDSET PRESENTATION OF DISPLAY AND BUTTONS
IDENTIFY INCOMING INTERNAL AND EXTERNAL CALLS
PERSONALISING HANDSET RING TONES
SETTING RING VOLUME
ANSWERING AND MAKING CALLS - INTERNAL AND EXTERNAL
TRANSFER A CALL INTERNALLY AND EXTERNALLY
CONFERENCE CALLS
HOLD A CALL - REVERSE TRANSFER AND TRANSFER TO HOLD
FEATURE QUEUE (CALLBACK)
DO NOT DISTURB
FEATURE MESSAGE
FEATURE CALL PICKUP
CALL FORWARD
PROGRAMMING BUTTONS
PROGRAMMING PERSONAL SPEED DIAL
USE OF PERSONAL AND SYSTEM SPEED DIAL
VOICEMAIL ACCESSING
VOICEMAIL SETTING UP MAILBOX
LEAVE A MESSAGE FOR ANOTHER SUBSCRIBER
TRANSFER A CALLER TO VOICEMAIL
LISTENING TO MESSAGES
DEALING WITH MESSAGES ONCE PLAYED
PHONE MANAGER (when required / requested)
INTRODUCTION AND OVERVIEW OF PHONE MANAGER
CALL BANNER
QUICK DIRECTORY
DO NOT DISTURB AND CALL FORWARD
DSS CONSOLE
ADDING, DELETING, CUSTOMISING ENTRIES ON DSS CONSOLE
CALL HISTORY DIRECTORY AND SEARCHING THE DIRECTORY
QUESTIONS AND ANSWERS
| Course Name: |
Mitel Windows Operator Console |
| Prerequesites: | Windows operator console software installed and tested by installation engineer in advance |
| Course Description: | This course provides hands- on experience of the software console |
| Course Objectives: | Upon successful completion of this course, the student will be proficient in: |
Read the full course content +/-
|
LOGGING ON SETTING
CONSOLE PROPERTIES
KEYBOARD SHORTCUTS AND SHORTCUT BUTTONS
PRESENTATION OF THE CONSOLE DISPLAY AREAS
CUSTOMISING CONSOLE SCREEN VIEWS
CUSTOMISING DIRECTORY
CREATING DIRECTORY GROUPS
IDENTIFY INCOMING
INTERNAL AND EXTERNAL CALLS - different ring tones
PERSONALISING HANDSET RING TONES (feature code 398)
SETTING RING VOL.
CALL HANDLING: ANSWERING AND MAKING CALLS - INTERNAL AND EXTERNAL
HANDLING MULPIPLE INCOMING CALLS
TRANSFER A CALL INTERNALLY AND EXTERNALLY
TRANSFER A CALLER TO VOICEMAIL
HOLD A CALL
QUEUE (CALLBACK) FEATURE
DO NOT DISTURB FEATURE
MESSAGE FEATURE
CALL FORWARD FEATURE
SET NIGHT MODE OPERATION
ACCESSING VOICEMAIL
SETTING UP MAILBOX
LEAVE A MESSAGE FOR ANOTHER SUBSCRIBER
LISTENING TO MESSAGES
DEALING WITH MESSAGES ONCE PLAYED
ADMINISTRATION FROM THE CONSOLE:
PROGRAM SYSTEM SPEED DIALS
PROGRAM STATION USER NAMES
PROGRAM STATION
CALL BARRING RESTRICTIONS
SET NIGHT MODE
QUESTIONS AND ANSWERS |
| Course Name: |
Mitel Customer Introduction to System Administration |
| Course Length: |
1 day |
| Class Size: |
2 at customer site |
| Prerequesites: |
Instructor-led course (Training Room arranged). Session Manager software installed and tested by installation engineer in advance |
| Course Description: |
This course provides each student with hands- on experience administrating the System, Voicemail and Call Routing features of the Mitel telephone system. |
| Course Objectives: |
Upon successful completion of this course, the student will be able to: |
Read the full course content +/-
|
Produce information reports
Perform Database save function
Administer stations and create new extensions
Administer call routing of DDI numbers
Create and administer Hunt Groups
Create and administer Page Zones
Program key button assignments for handsets
Program System Speed Dial
Create System Forwarding Paths
Set call barring class of service levels per user
Program Timers & Limits
Program Voicemail applications
Program Mailboxes – create, delete, monitor
View system mailbox activity
Set Voicemail to email parameters
System Administration from the master handset I
NSTRUCTIONAL METHOD: Instructor-led discussions, demonstration, and hands-on experience. |
Offer 2: One day administrator training
Actimax Plc are happy to provide full Mitel training for users on all the Mitel products and associated software / hardware.
Call us now on Freephone 08000 913 319 if you would like to book a place.
The following are just a sample of the courses we offer:
| Course Name |
Mitel Telephone System User Training |
| Course Objectives |
Upon successful completion of this course, the student will be proficient in: |
Read the full course content +/-
INTRODUCTION TO USER GUIDES AND QUICK REFERENCE GUIDES
HANDSET PRESENTATION OF DISPLAY AND BUTTONS
IDENTIFY INCOMING INTERNAL AND EXTERNAL CALLS
PERSONALISING HANDSET RING TONES
SETTING RING VOLUME
ANSWERING AND MAKING CALLS - INTERNAL AND EXTERNAL
TRANSFER A CALL INTERNALLY AND EXTERNALLY
CONFERENCE CALLS
HOLD A CALL - REVERSE TRANSFER AND TRANSFER TO HOLD
FEATURE QUEUE (CALLBACK)
DO NOT DISTURB
FEATURE MESSAGE
FEATURE CALL PICKUP
CALL FORWARD
PROGRAMMING BUTTONS
PROGRAMMING PERSONAL SPEED DIAL
USE OF PERSONAL AND SYSTEM SPEED DIAL
VOICEMAIL ACCESSING
VOICEMAIL SETTING UP MAILBOX
LEAVE A MESSAGE FOR ANOTHER SUBSCRIBER
TRANSFER A CALLER TO VOICEMAIL
LISTENING TO MESSAGES
DEALING WITH MESSAGES ONCE PLAYED
PHONE MANAGER (when required / requested)
INTRODUCTION AND OVERVIEW OF PHONE MANAGER
CALL BANNER
QUICK DIRECTORY
DO NOT DISTURB AND CALL FORWARD
DSS CONSOLE
ADDING, DELETING, CUSTOMISING ENTRIES ON DSS CONSOLE
CALL HISTORY DIRECTORY AND SEARCHING THE DIRECTORY
QUESTIONS AND ANSWERS
| Course Name: |
Mitel Windows Operator Console |
| Prerequesites: |
Windows operator console software installed and tested by installation engineer in advance |
| Course Description: |
This course provides hands- on experience of the software console |
| Course Objectives: |
Upon successful completion of this course, the student will be proficient in: |
Read the full course content +/-
|
LOGGING ON SETTING
CONSOLE PROPERTIES
KEYBOARD SHORTCUTS AND SHORTCUT BUTTONS
PRESENTATION OF THE CONSOLE DISPLAY AREAS
CUSTOMISING CONSOLE SCREEN VIEWS
CUSTOMISING DIRECTORY
CREATING DIRECTORY GROUPS
IDENTIFY INCOMING
INTERNAL AND EXTERNAL CALLS - different ring tones
PERSONALISING HANDSET RING TONES (feature code 398)
SETTING RING VOL.
CALL HANDLING: ANSWERING AND MAKING CALLS - INTERNAL AND EXTERNAL
HANDLING MULPIPLE INCOMING CALLS
TRANSFER A CALL INTERNALLY AND EXTERNALLY
TRANSFER A CALLER TO VOICEMAIL
HOLD A CALL
QUEUE (CALLBACK) FEATURE
DO NOT DISTURB FEATURE
MESSAGE FEATURE
CALL FORWARD FEATURE
SET NIGHT MODE OPERATION
ACCESSING VOICEMAIL
SETTING UP MAILBOX
LEAVE A MESSAGE FOR ANOTHER SUBSCRIBER
LISTENING TO MESSAGES
DEALING WITH MESSAGES ONCE PLAYED
ADMINISTRATION FROM THE CONSOLE:
PROGRAM SYSTEM SPEED DIALS
PROGRAM STATION USER NAMES
PROGRAM STATION
CALL BARRING RESTRICTIONS
SET NIGHT MODE
QUESTIONS AND ANSWERS |
| Course Name: |
Mitel Customer Introduction to System Administration |
| Course Length: |
1 day |
| Class Size: |
2 at customer site |
| Prerequisites: |
Instructor-led course (Training Room arranged). Session Manager software installed and tested by installation engineer in advance |
| Course Description: |
This course provides each student with hands- on experience administrating the System, Voicemail and Call Routing features of the Mitel telephone system |
Read the full course content +/-
|
Produce information reports
Perform Database save function
Administer stations and create new extensions
Administer call routing of DDI numbers
Create and administer Hunt Groups
Create and administer Page Zones
Program key button assignments for handsets
Program System Speed Dial
Create System Forwarding Paths
Set call barring class of service levels per user
Program Timers & Limits
Program Voicemail applications
Program Mailboxes – create, delete, monitor
View system mailbox activity
Set Voicemail to email parameters
System Administration from the master handset I
NSTRUCTIONAL METHOD: Instructor-led discussions, demonstration, and hands-on experience. |
